Privacy Policy — How 51GamePH Protects Your Personal Data

01About This Privacy Policy

This Privacy Policy describes how 51GamePH collects, uses, stores, shares, and protects the personal information of our members and website visitors in the Philippines. It applies to all interactions you have with the 51GamePH platform — from the moment you first visit our website, through registration, account use, deposits, gameplay, withdrawals, and any contact you make with our customer support team.

51GamePH operates as the data controller for all personal data collected through this platform. We are committed to complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules and regulations issued by the National Privacy Commission (NPC). Where our operations involve data that falls under international privacy frameworks, we apply the higher standard of protection in each case.

This Privacy Policy should be read together with the 51GamePH Terms and Conditions. By registering an account with 51GamePH, you confirm that you have read and understood this policy and you consent to the collection and use of your personal data as described herein.

02Personal Data We Collect

51GamePH collects only the personal data that is necessary for the operation of our platform, compliance with Philippine law, and the protection of our members. The categories of data we collect are as follows:

Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify that you meet the 21-year minimum age requirement)
• Residential address in the Philippines
• Email address and mobile phone number
• Username and encrypted password

Identity Verification (KYC) Data

• Copy of government-issued photo identification (Philippine passport, UMID, PhilSys National ID, Driver's License, or Voter's ID)
• Proof of address documentation (utility bill, bank statement, or government correspondence)
• Selfie photograph with ID for liveness verification
• Payment method verification documents (GCash account screenshot, bank account confirmation)

Financial & Transaction Data

• Deposit and withdrawal transaction records including amounts, dates, and payment methods used
• GCash, Maya, or bank account reference numbers associated with transactions
• Account balance history and bonus credit/debit records

Gaming Activity Data

• Games played, bet amounts, win/loss outcomes, and session duration
• Tournament participation and results
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)

Technical & Device Data

• IP address and geolocation data (country and region level)
• Device type, operating system, and browser type
• Session logs, login timestamps, and platform activity logs
• Cookie and tracking data (see Section 6)

Communications Data

• Records of all communications between you and 51GamePH support, including live chat transcripts, emails, and any submitted forms
• Feedback and survey responses submitted voluntarily

03How 51GamePH Uses Your Personal Data

51GamePH uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without obtaining your separate consent:

• Account Management: Creating and maintaining your 51GamePH member account, verifying your identity, processing login requests, and managing account settings.
• Payment Processing: Processing your deposits and withdrawals through Philippine payment channels including GCash, Maya, BDO, BPI, and other supported methods. All financial data is handled in compliance with applicable BSP regulations.
• Regulatory Compliance: Meeting our obligations under Philippine anti-money laundering laws (AMLA), the Data Privacy Act, and any licensing conditions applicable to 51GamePH's operations. This includes KYC verification, transaction monitoring, and reporting to relevant authorities where required by law.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, collusion, bonus abuse, and other prohibited conduct. Technical and device data is particularly important for this purpose.
• Platform Improvement: Analysing aggregated, anonymised usage patterns to improve the performance, reliability, and features of the 51GamePH platform. Individual member data is not used for A/B testing of pricing or odds without consent.
• Customer Support: Handling enquiries, complaints, and disputes submitted to the 51GamePH support team. Support communications are retained for quality assurance and dispute resolution purposes.
• Responsible Gaming: Monitoring gaming patterns to identify members who may be exhibiting problem gambling behaviours, and facilitating access to responsible gaming tools including deposit limits, session timers, and self-exclusion.
• Marketing Communications: Sending you promotional offers, bonus notifications, and news about 51GamePH — but only where you have given your explicit consent to receive marketing communications. See Section 11.

04Legal Basis for Processing

Under the Philippine Data Privacy Act, every processing of personal data must have a lawful basis. 51GamePH processes your data on the following legal grounds:

• Contract Performance: Most data processing at 51GamePH is necessary to perform our contract with you — i.e., to operate your account, process your transactions, and allow you to play games on the platform.
• Legal Obligation: Certain processing is required by Philippine law, particularly KYC verification and transaction monitoring under AMLA, and data breach notification under RA 10173.
• Legitimate Interests: Some processing is based on 51GamePH's legitimate interest in fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Where processing is not covered by the above grounds — specifically, marketing communications and optional analytics — 51GamePH will seek your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05Data Sharing with Third Parties

51GamePH does not sell your personal data to any third party. We share data only in the following limited and controlled circumstances:

Service Providers

51GamePH works with carefully selected third-party service providers who assist in delivering our platform. These include payment processors (GCash, Maya, bank transfer facilitators), identity verification providers, game software suppliers, cloud hosting providers, and customer support tools. All service providers are bound by data processing agreements that prohibit them from using 51GamePH member data for any purpose other than the specific service they provide.

Regulatory and Law Enforcement

51GamePH will disclose personal data to Philippine regulatory authorities (including the Anti-Money Laundering Council, National Privacy Commission, and relevant law enforcement agencies) where required by law, court order, or legitimate regulatory inquiry. We will not voluntarily disclose data beyond what is legally required.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of 51GamePH's business, member personal data may be transferred as part of the transaction. Members will be notified of any such transfer and given the opportunity to exercise their data rights before the transfer takes effect.

06Cookies & Tracking Technologies

51GamePH uses cookies and similar tracking technologies to operate the platform, remember your session, and improve your experience. Here is what each type does:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against CSRF attacks. These cannot be disabled without preventing platform access.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming configurations. Disabling these may affect your experience.
• Analytics Cookies: Help 51GamePH understand how members use the platform so we can improve it. We use anonymised, aggregated analytics data only. You may opt out of analytics cookies via your account settings.
• Security Cookies: Used to detect unusual login patterns and potential fraud by associating your session with your registered device fingerprint.

You can manage cookie preferences through your browser settings. Note that blocking essential cookies will prevent you from logging into your 51GamePH account. For most members, the default cookie settings are appropriate — they support platform functionality without unnecessary data collection.

07Data Retention

51GamePH retains your personal data only for as long as it is necessary for the purpose for which it was collected, or as required by Philippine law. The specific retention periods applicable to each category of data are shown in the table in Section 2.

When your 51GamePH account is closed — whether voluntarily or by 51GamePH — your active account data is archived. Financial and KYC records are retained for five years post-closure in compliance with Philippine anti-money laundering regulations. After the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

If you request deletion of your personal data (see Section 9), 51GamePH will delete or anonymise all data that is not subject to a legal retention obligation within 30 days of receiving your request. Data subject to legal retention requirements (such as KYC and transaction records) will be retained for the legally required period and then deleted.

08Data Security Measures

Keeping your personal data secure is a core responsibility at 51GamePH. We implement multiple layers of technical and organisational security to protect your information:

While 51GamePH implements robust security measures, no digital system can guarantee absolute security. Members play an important role in keeping their accounts safe by choosing strong, unique passwords, enabling two-factor authentication, and never sharing login credentials with anyone. If you suspect your account has been compromised, contact 51GamePH support immediately at support@51gameph.com.

09Your Data Rights Under Philippine Law

As a 51GamePH member and a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal data. These rights are real and enforceable — 51GamePH is committed to facilitating them promptly:

• Right to Access: You have the right to request a copy of all personal data 51GamePH holds about you. We will provide this within 30 days of your verified request.
• Right to Rectification: If any personal data held by 51GamePH is inaccurate or incomplete, you have the right to have it corrected. Update basic profile data directly in your account settings, or contact support for KYC-related corrections.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, and where no legal retention obligation applies. Requests are processed within 30 days.
• Right to Object: You have the right to object to the processing of your personal data for marketing purposes, and in certain other circumstances. Objections to marketing can be actioned immediately through account settings or by contacting support.
• Right to Data Portability: You can request a copy of the personal data you have provided to 51GamePH in a structured, machine-readable format. This is useful if you wish to transfer your data to another service provider.
• Right to Complain: If you believe 51GamePH has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.

To exercise any of these rights, contact the 51GamePH Data Protection Officer at privacy@51gameph.com. All requests will be acknowledged within 72 hours and resolved within 30 days. We may need to verify your identity before processing certain requests.

10Children's Privacy

51GamePH is strictly an adult platform. We do not knowingly collect, use, or store personal data from individuals under the age of 21. All members must confirm their age as 21 or older at registration, and all accounts undergo KYC verification which includes date of birth confirmation.

If 51GamePH discovers that a member account has been created by or on behalf of a minor, the account will be immediately suspended and any balance returned to the payment source after investigation. Any personal data collected from a minor will be deleted promptly from our systems.

If you are a parent or guardian and believe a minor may be using a 51GamePH account, please contact us immediately at support@51gameph.com.

11Marketing Communications

51GamePH may send you promotional communications about bonuses, new games, tournaments, and special offers — but only where you have explicitly opted in to receive such communications at registration or through your account settings.

You can update your marketing communication preferences at any time through your 51GamePH account settings under "Notification Preferences." Alternatively, every marketing email from 51GamePH includes an unsubscribe link that will immediately remove you from the relevant mailing list.

Please note that opting out of marketing communications does not affect essential service communications — 51GamePH will continue to send you transaction confirmations, account security alerts, and policy update notifications as these are necessary for the operation of your account and cannot be disabled.

12International Data Transfers

51GamePH primarily processes and stores member data within the Philippines. Where we engage third-party service providers who process data outside the Philippines — for example, cloud infrastructure providers or game software suppliers — we ensure that appropriate safeguards are in place to protect your data to at least the standard required by the Philippine Data Privacy Act.

These safeguards include contractual data processing agreements that incorporate the NPC's standard contractual clauses where applicable, and due diligence on the privacy practices of all international service providers before engagement. 51GamePH does not transfer personal data to any jurisdiction that has not been assessed as providing an adequate level of data protection.

13Updates to This Privacy Policy

51GamePH may update this Privacy Policy periodically to reflect changes in our data practices, new platform features, updates to Philippine privacy law, or guidance issued by the National Privacy Commission. The date at the top of this page shows when the policy was most recently revised.

Where changes are material — meaning they significantly affect your privacy rights or how your data is used — 51GamePH will notify registered members by email at least 14 days before the updated policy takes effect. For minor clarifications or corrections that do not change the substance of the policy, updates may take effect upon publication.

Your continued use of the 51GamePH platform after the effective date of any policy update constitutes your acknowledgment of the updated terms. If you do not accept the updated Privacy Policy, you should contact us to discuss your options, including account closure.

14Contact Us & Data Protection Officer

51GamePH has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act. The DPO is responsible for overseeing compliance with this policy and with RA 10173 across all 51GamePH operations.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, you can reach the 51GamePH DPO and privacy team through the following channels:

• Privacy Enquiries & Data Rights Requests: privacy@51gameph.com
• General Support: support@51gameph.com
• Live Chat: Available 24/7 through the 51GamePH platform — ask to be connected to a privacy team member for data-related queries
• FAQ: Visit our FAQ page for answers to common privacy questions

All privacy enquiries will be acknowledged within 72 hours and fully resolved within 30 days. If you are not satisfied with 51GamePH's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.